Listening is the process of receiving, constructing meaning from, and responding to spoken or nonverbal messages. It is one of the most important skills in Business communication, which involves engaging your communication partner attentively. Listening skill is more than just hearing the said words, it also requires digesting and interpretation in order to get the actual meaning of the message.
listening requires the thinking capacity, that’s why your listening is better when you think more on the message presented to you in communication. Here are some facts about listening and thinking according to research findings:
One of the major causes of listening difficulties is a psychological problem called cognitive dissonance. In line with listening skills, Cognitive Dissonance, is a psychological condition and theory that states that people feel conflicts if they hold two or more attitudes that are in opposition to each other. One way people reduce dissonance is by ignoring the information that is causing the conflict. In addition to that, our listening capacity is affected by the following factors among others:
We cannot talk about listening skills without mentioning the four main types of listening, which are:
As far as listening skills are concerned, non-listening is a form of communication, whereby the listener seems to be paying attention to the message, while in reality, the concentration is elsewhere. We can give examples in the following cases:
Concluding the listening skills, we can say that in any business or in your profession requiring interaction with people, there are many reactions that you should expect and be ready to deal with. Most of behavioral challenges in communication are result of listening skills, either by the speaker or the recipient of the message. As a teacher, counselor or customer care attendant, you should be aware of these skills in listening and communication, so as to render as effective services as possible.
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